Guest Experience Specialist

GRAND MERCURE ROXY HOTEL; Singapore; On-site; Full time

Job summary

A prestigious hotel in Singapore is looking for a Front Office Associate to manage guest check-ins, payment processing, and provide exceptional customer service. The ideal candidate should have prior experience in a similar role, preferably with knowledge of Opera software, and possess strong multitasking skills. This position requires flexibility to work on rotating shifts, weekends, and public holidays as needed. Join our team to ensure guest satisfaction and a delightful experience.

Qualifications

• Previous Front Office experience in a similar environment will be an advantage.
• Working knowledge of Opera is preferred.
• Customer oriented with a pleasant disposition.

Responsibilities

• Attend to all guests’ check-in and check-out processes.
• Process all payment types for guest charges.
• Ensure a high level of customer service is consistently maintained.

Skills

Customer service

Multi-tasking

Independence

Teamwork

Tools

Opera

Job description

A prestigious hotel in Singapore is looking for a Front Office Associate to manage guest check-ins, payment processing, and provide exceptional customer service. The ideal candidate should have prior experience in a similar role, preferably with knowledge of Opera software, and possess strong multitasking skills. This position requires flexibility to work on rotating shifts, weekends, and public holidays as needed. Join our team to ensure guest satisfaction and a delightful experience.