Guest Experience Specialist - Front Desk & Concierge

PARKROYAL COLLECTION Pickering, Singapore; Singapore; On-site; SGD 20,088 - 27,900; Full time

Job summary

PARKROYAL COLLECTION Pickering, Singapore is seeking a dedicated hotel front office staff to manage guest check-ins and check-outs, handle reservations, and provide excellent customer service. The ideal candidate will have 1-3 years of experience in hotel guest services, knowledge of front desk operations including Opera PMS, and strong communication skills.

The role requires working in a fast-paced environment and includes rotating shifts, providing opportunities for a dynamic work experience in a premier hotel.

Qualifications

• 1–3 years of experience in hotel front office or guest services preferred.
• Proficient in Opera PMS and Microsoft Office.
• Knowledge of front desk operations and cashiering.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Handle reservations and provide guest information.
• Coordinate with housekeeping on room readiness.

Skills

Customer-focused

Strong communication skills

Multitasking

Problem-solving

Education

Minimum secondary school qualification

Tools

Opera PMS

Microsoft Office

Job description

PARKROYAL COLLECTION Pickering, Singapore is seeking a dedicated hotel front office staff to manage guest check-ins and check-outs, handle reservations, and provide excellent customer service. The ideal candidate will have 1-3 years of experience in hotel guest services, knowledge of front desk operations including Opera PMS, and strong communication skills.

The role requires working in a fast-paced environment and includes rotating shifts, providing opportunities for a dynamic work experience in a premier hotel.