Guest Experience & Front Desk Specialist

LINK HOTELS INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 31,000 - 50,000; Full time

Job summary

LINK HOTELS INTERNATIONAL PTE. LTD. is seeking a Front Office professional to manage guest check-in/out, billing, and services at our Singapore property.

You will maintain guest records in the PMS, coordinate arrivals/departures, and respond to guest inquiries with a focus on service excellence. The role involves cashiering, handling payments, and upselling hotel services while ensuring privacy and compliance with hotel policies.

Qualifications

• Front office operations knowledge required.
• Experience handling guest check-ins/outs and billing.
• Familiarity with PMS to update guest records.

Responsibilities

• Welcome guests professionally and register them in the system.
• Verify reservations, room allocations and payment methods.
• Process check-outs and settle charges accurately.
• Issue and control guest key cards per procedures.
• Maintain guest records and update profiles in PMS.
• Coordinate arrivals, departures and special requests.
• Handle payments and cashiering with accuracy.
• Respond to guest inquiries and provide services.
• Upsell room upgrades and hotel services where appropriate.
• Ensure safety, privacy, and compliance with policies.
• Complete reports and assist night audit as needed.

Skills

Guest Check-in

Guest Check-out

Cashiering

Billing

Guest Services

Phone Communication

Interdepartmental Coordination

Upselling Revenue

Safety & Compliance

Administration

Tools

PMS System

Job description

LINK HOTELS INTERNATIONAL PTE. LTD. is seeking a Front Office professional to manage guest check-in/out, billing, and services at our Singapore property.

You will maintain guest records in the PMS, coordinate arrivals/departures, and respond to guest inquiries with a focus on service excellence. The role involves cashiering, handling payments, and upselling hotel services while ensuring privacy and compliance with hotel policies.