Guest Services Lead: Front Desk & Guest Experience

BIDEFORD HOUSE PTE. LTD.; Singapore; On-site; SGD 26,784 - 33,480; Full time

Job summary

A leading hotel company in Singapore is seeking a Front Desk Associate to facilitate smooth check-ins and check-outs, deliver exceptional customer service, and manage administrative tasks. Candidates should have a diploma in Hotel Management or equivalent, alongside strong communication and interpersonal skills. Flexibility with shifts is required, including weekends and public holidays. Join a workplace that supports sustainability and prioritizes guest experiences.

Qualifications

• Must have a diploma in Hotel Management or equivalent.
• Exceptional interpersonal skills for guest interactions.
• Excellent communication abilities, both written and verbal.

Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handle administrative tasks.

Skills

Exceptional interpersonal skills

Excellent written and verbal communication skills

Patience and good listening skills

Education

Diploma in Hotel Management or equivalent

Tools

OPERA cloud

Job description

A leading hotel company in Singapore is seeking a Front Desk Associate to facilitate smooth check-ins and check-outs, deliver exceptional customer service, and manage administrative tasks. Candidates should have a diploma in Hotel Management or equivalent, alongside strong communication and interpersonal skills. Flexibility with shifts is required, including weekends and public holidays. Join a workplace that supports sustainability and prioritizes guest experiences.