Guest Experience Leader – Front Office

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 38,000 - 62,000; Full time

Benefits offered by this job

Job summary

Resorts World at Sentosa Pte Ltd in Singapore is seeking a Front Office/Guest Services specialist to assist guests, manage lobby greetings, and handle in-room registrations with a focus on exceptional service.

The role requires a Diploma in Hotels/Hospitality, at least 3 years in hotels (preferably 5-star), strong interpersonal and supervisory skills, and the ability to work shifts including weekends and holidays. Proficiency in Microsoft Office is expected.

Qualifications

• Diploma in Hotels/Hospitality Management or equivalent required.
• Minimum 3 years' hotel industry experience, preferably in 5-star properties.
• Strong interpersonal, communication and supervisory abilities.
• Able to work shifts, including weekends and public holidays.

Responsibilities

• Assist guests with enquiries and requests.
• Perform meet and greet in the lobby and in-room registration.
• Check-in and check-out for hotel guests professionally and efficiently.
• Coordinate with other departments to satisfy guest requests/complaints.
• Interact with guests to provide a warm, memorable experience.
• Devise new initiatives to enhance overall guest experience.

Skills

Guest services

Interpersonal skills

Communication

Supervisory skills

Shift work

Education

Diploma in Hotels/Hospitality Management

Tools

Microsoft Office

Job description

Resorts World at Sentosa Pte Ltd in Singapore is seeking a Front Office/Guest Services specialist to assist guests, manage lobby greetings, and handle in-room registrations with a focus on exceptional service.

The role requires a Diploma in Hotels/Hospitality, at least 3 years in hotels (preferably 5-star), strong interpersonal and supervisory skills, and the ability to work shifts including weekends and holidays. Proficiency in Microsoft Office is expected.