Customer Service Executive

NATURELAND INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 27,000 - 40,000; Full time

Job summary

Natureland International Pte. Ltd. is seeking a customer service oriented role to welcome clients, answer inquiries, and manage reservations in a fast-paced wellness environment. You will ensure smooth daily operations, assist with administrative tasks, and maintain a high standard of professionalism.

Responsibilities include greeting customers, guiding sign-ins, coordinating therapist assignments, and promoting retail products and services. Flexibility to work evenings and weekends is required.

Qualifications

• Prior experience in customer service or hospitality with strong customer-service focus.
• Excellent interpersonal communication skills and a courteous demeanor.
• Ability to adapt to a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet customers upon entering Natureland with a smile and provide excellent service.
• Answer inquiries and address feedback; escalate to supervisor when needed.
• Maintain cleanliness of the counter and assist with administrative duties.
• Ensure customers fill in e-forms, settle daily sales, and review insurance packages.
• Record customer sign-ins via tablet with NRIC and full name before services.
• Handle reservation calls and respond to emails and WhatsApp messages promptly.
• Maintain daily outlet schedule board, therapist assignments, and room usage.
• Assign therapists to customers and explain retail products and service types.

Skills

Customer service

Hospitality

Interpersonal skills

IT literacy

Flexible hours

Professionalism

Tools

Microsoft Office

Booking software

POS system

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, escalated the feedback to the supervisor.

• To clean and maintain neatness and cleanliness of the counter

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.

• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.