Customer Service Executive

NATURELAND ENTERPRISE PTE. LTD.; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Natureland Enterprise PTE. LTD. is seeking a customer service representative to greet guests, answer inquiries, and maintain a welcoming counter environment.

The role involves handling feedback, reservations, and daily admin tasks with a focus on accuracy and hospitality. You will manage sign-ins on the tablet, process daily sales figures, respond to emails and WhatsApp messages, and support therapists with the schedule and product knowledge.

Qualifications

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.
• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.

Responsibilities

• Greet all customers with a smile upon entering Natureland and provide excellent service performance.
• Answer enquiries and address feedback (compliments and complaints); elevate to supervisor when necessary.
• Clean and maintain neatness and cleanliness of the counter.
• Perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.
• Ensure all customers sign in using the tablet with NRIC number and full name before services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints via email and WhatsApp.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.
• Assign therapists to customers and ensure full understanding of retail products and service types.

Skills

Customer service

Interpersonal communication

Problem solving

Tools

Microsoft Office

Booking software

POS system

Job description

• Greet all customers with a smile upon entering Natureland, and to provide excellent service performance to customers.

• To answer enquiries and address feedback (both compliments and complaints) from customers. If necessary, elevate the feedback to the supervisor.

• To clean and maintain neatness and cleanliness of the counter

• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

• Ensure all customer sign in using the tablet providing their NRIC number and full name before the start of any services.

• Answer phone calls for reservations in a polite and professional manner

• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.

• Oversee and update the outlet daily schedule board, including therapist assignments and room usage.

• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.

Job Requirements:

• Previous experience in customer service or hospitality, with excellent customer service and good interpersonal communication skills.

• Proficiency in Microsoft Office, booking software and POS system, computer and IT skills/knowledge are an advantage.

• Comfortable working in a fast-paced environment.

• Professional attitude and well-groomed appearance.

• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.

• A positive attitude and a proactive approach to problem-solving.