Guest Experience Coordinator - Hospitality & Service

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Birthday Leave & Vouchers

Annual Health Screening

Insurance Coverage

Job summary

The Barracks Hotel Sentosa in Singapore is seeking a friendly Front Office/Guest Services Associate to provide courteous service, respond to guest inquiries, and assist with arrivals and departures. You will collaborate with Concierge and Reception and support long-staying guests while staying informed about local attractions.

This role requires a service-minded, neat, team-oriented candidate willing to work rotating shifts, weekends and public holidays. Training and benefits are provided.

Qualifications

• Minimum secondary education or equivalent; hospitality experience preferred.
• Friendly, service-oriented with good communication and interpersonal skills.
• Willing to work rotating shifts, weekends and public holidays.

Responsibilities

• Assist guests courteously and respond to complaints, requests and inquiries.
• Collaborate with Concierge and Reception on arrivals and departures.
• Assist house guests and long-staying guests as needed.
• Conduct courtesy calls to guests.
• Stay updated on tourist information.
• Maintain stock of promotional materials.
• Perform other duties as assigned.

Skills

Customer service

Communication

Team player

Front Office collaboration

Education

Secondary education

Job description

The Barracks Hotel Sentosa in Singapore is seeking a friendly Front Office/Guest Services Associate to provide courteous service, respond to guest inquiries, and assist with arrivals and departures. You will collaborate with Concierge and Reception and support long-staying guests while staying informed about local attractions.

This role requires a service-minded, neat, team-oriented candidate willing to work rotating shifts, weekends and public holidays. Training and benefits are provided.