Guest Experience Concierge | Growth & Training

A HOTEL FARRER PARK PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Benefits offered by this job

Attractive salary and incentives

Career advancement opportunities

Training and development programmes

Uniform provided

Job summary

A HOTEL FARRER PARK PTE. LTD. in Singapore is seeking a warm, service‑driven HOTEL CONCIERGE to welcome guests, manage check‑in/out and provide accurate information on services and local attractions.

You will coordinate with housekeeping, handle reservations, and assist guests with enquiries while upholding hotel standards and delivering a positive, memorable stay. Experience in customer service or hospitality is preferred; Mandarin or other languages is a plus; shifts including weekends/public

Qualifications

• Experience in customer service or hospitality is preferred.
• Good communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Positive attitude with strong problem-solving skills.
• Familiar with hotel management systems (training provided if needed).
• Able to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests with professionalism and a friendly attitude.
• Handle check-in, check-out, and room assignments.
• Manage reservations, room availability, and guest enquiries.
• Provide accurate information about hotel services, facilities, and local attractions.
• Assist in handling guest complaints calmly and effectively.
• Coordinate with housekeeping and other departments for smooth operations.
• Process payments, maintain records, and ensure proper documentation.
• Uphold hotel service standards and create a positive guest experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Problem solving

Shift work

Languages (Mandarin)

Job description

A HOTEL FARRER PARK PTE. LTD. in Singapore is seeking a warm, service‑driven HOTEL CONCIERGE to welcome guests, manage check‑in/out and provide accurate information on services and local attractions.

You will coordinate with housekeeping, handle reservations, and assist guests with enquiries while upholding hotel standards and delivering a positive, memorable stay. Experience in customer service or hospitality is preferred; Mandarin or other languages is a plus; shifts including weekends/public