VIP Concierge & Guest Experience Lead

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.

Singapore

On-site

SGD 36,000 - 60,000

Full time

3 days ago

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Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. in Singapore is seeking a Concierge/Guest Services professional to create a hospitable and professional atmosphere and ensure total guest satisfaction.

You will be knowledgeable about local areas, attractions, hours, and be ready to assist with reservations, directions, and special requests. Duties include scheduling bell staff, supervising them, maintaining repeat guest programs, handling VIPs, resolving guest complaints, and upholding the

Qualifications

Knowledge of local areas and attractions to assist guests.
Ability to manage guest requests and problem-solve for satisfaction.
Experience in coordinating guest services and VIP arrangements.

Responsibilities

Be knowledgeable of the local areas, restaurants and theater/musical and cultural events.
Know the following and offer such to guests: airline, car rental, transportation directions, office services, and beauty and salon services.
Be able to arrange baby sitter services; arrange presents upon guest's request.
Maintain repeat guest program and handle all VIPs.
Know about official hotel contracts and honor them at all times.
Responsible to handle guest complaints in a professional and hospitable manner.
Ensure that hospitality program is followed.