Guest Experience Lead & Concierge Specialist

InterContinental Hotels Group; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A top-tier hotel chain in Singapore is seeking a Guest Experience Executive to enhance guest satisfaction through exceptional service delivery. The role involves managing check-in/check-out procedures, supervising guest experience teams, and collaborating with other departments to ensure seamless service. Ideal candidates will have strong customer service skills, be knowledgeable about local attractions, and possess the ability to enhance guest experiences through upselling and personalized service. Join us to create memorable moments for our guests.

Qualifications

• Experience in a customer-facing role preferred.
• Strong communication skills and ability to multitask.
• Knowledge of upselling techniques and loyalty programs.

Responsibilities

• Manage efficient check-in and check-out processes.
• Supervise Guest Experience Ambassadors and inform duty manager.
• Provide guests with information about hotel services and local attractions.
• Maintain communication with housekeeping and engineering departments.

Skills

Customer service

Communication

Cash handling

Upselling

Job description

A top-tier hotel chain in Singapore is seeking a Guest Experience Executive to enhance guest satisfaction through exceptional service delivery. The role involves managing check-in/check-out procedures, supervising guest experience teams, and collaborating with other departments to ensure seamless service. Ideal candidates will have strong customer service skills, be knowledgeable about local attractions, and possess the ability to enhance guest experiences through upselling and personalized service. Join us to create memorable moments for our guests.