Guest Experience Concierge Intern

Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 10,000 - 17,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Concierge to manage guest requests and ensure exceptional service. Responsibilities include processing ticketing requests, monitoring lobby activities for safety, and assisting guests with local information. Candidates should hold a diploma in Hospitality Operations, possess strong communication and customer service skills, and be eager to learn about tourism in Singapore. Experience in a similar role is advantageous, and fluency in English is required, with additional languages as a plus.

Qualifications

• Fluent in English; knowledge of Japanese, Putonghua, or Korean is an advantage.
• Independent worker with strong customer service skills and team player qualities.
• Eager to acquire tourist-related knowledge in Singapore.

Responsibilities

• Register guests in the Property Management System (OPERA).
• Handle guest inquiries regarding tourist information.
• Process Concierge and Ticketing related requests.
• Monitor lobby activities for safety.

Skills

Excellent guest relations

Strong communication skills

Customer service skills

Attention to detail

Education

Certificate or diploma in Hospitality Operations

Tools

Property Management System (OPERA)

FCS system

ALICE Concierge

Job description

A leading hospitality company in Singapore is seeking a Concierge to manage guest requests and ensure exceptional service. Responsibilities include processing ticketing requests, monitoring lobby activities for safety, and assisting guests with local information. Candidates should hold a diploma in Hospitality Operations, possess strong communication and customer service skills, and be eager to learn about tourism in Singapore. Experience in a similar role is advantageous, and fluency in English is required, with additional languages as a plus.