Guest Experience Concierge — Front Desk (5‑day Week)

SENTOSA BEACH RESORT PTE LTD; Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

5-day work week

Learning & development opportunities

Medical and insurance coverage

Shangri-La Group discount

Duty meals and shuttle bus

Job summary

Shangri-La Rasa Sentosa, Singapore is seeking a Front Desk Receptionist to deliver warm, efficient check-in/out and guest services for a diverse international clientele.

As the frontline host, you will use OPMS and other front desk systems to manage reservations, respond to guest requests, and ensure smooth arrivals and departures while maintaining a memorable resort experience. Shifts including Public Holidays are required.

Qualifications

• Experience using OPMS and other front desk systems for check-in/out and reservations.
• Strong communication and guest engagement skills with diverse international and domestic travelers.
• Willingness to work shifts including Public Holidays.

Responsibilities

• Check guests in and out efficiently using front desk and reservation systems.
• Respond promptly to guest requests and provide tailored solutions.
• Communicate clearly and engage warmly with guests to enhance their resort experience.
• Maintain smooth guest service operations to support overall guest satisfaction.
• Collaborate with team members to deliver a welcoming resort environment.

Skills

OPMS

Guest service

Communication

Front desk

Tools

OPMS Front Desk Software

Job description

Shangri-La Rasa Sentosa, Singapore is seeking a Front Desk Receptionist to deliver warm, efficient check-in/out and guest services for a diverse international clientele.

As the frontline host, you will use OPMS and other front desk systems to manage reservations, respond to guest requests, and ensure smooth arrivals and departures while maintaining a memorable resort experience. Shifts including Public Holidays are required.