Resort Front Desk Concierge | Guest Experience

Shangri-La Rasa Sentosa, Singapore; Singapore; On-site; SGD 31,000 - 47,000; Full time

Benefits offered by this job

5-day work week

Career development

Medical insurance

Employee discount

Meals & shuttle

Job summary

Shangri-La Rasa Sentosa, Singapore is seeking a Front Desk Receptionist to join our team and welcome guests with warmth while handling check-in/out using OPMS and other front desk systems.

You will respond to guest requests, communicate clearly with international and domestic travelers, and contribute to high hospitality standards through attentive service, problem resolution, and collaboration with the team.

Qualifications

• Experience using OPMS and other front desk systems for check-in/out and reservations.
• Strong communication and guest engagement skills developed through interaction with diverse international and domestic travelers.
• Willingness to work shifts including Public Holidays.

Responsibilities

• Check guests in and out efficiently using front desk systems to ensure smooth arrivals and departures.
• Respond promptly and professionally to guest requests with tailored solutions.
• Communicate clearly and engage warmly with guests to enhance their resort experience.
• Maintain smooth guest service operations to support overall guest satisfaction.
• Contribute to improving guest satisfaction scores through attentive service and problem resolution.
• Collaborate with team members to deliver a memorable and welcoming resort environment.

Skills

Communication

Guest engagement

Shift work

Tools

OPMS

Front desk systems

Job description

Shangri-La Rasa Sentosa, Singapore is seeking a Front Desk Receptionist to join our team and welcome guests with warmth while handling check-in/out using OPMS and other front desk systems.

You will respond to guest requests, communicate clearly with international and domestic travelers, and contribute to high hospitality standards through attentive service, problem resolution, and collaboration with the team.