Front Desk Concierge: Guest Experience Pro

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 28,000 - 38,000; Full time

Job summary

Resorts World at Sentosa Pte Ltd is seeking a Guest Experience Specialist (Front Office) to deliver warm, efficient service at the main desk, managing check-ins, check-outs, inquiries, and a welcoming arrival for every guest.

You will communicate clearly, multitask in a fast-paced environment, process payments, upsell resort services, and collaborate with Housekeeping to ensure seamless stays and exceptional guest satisfaction.

Qualifications

• GCE O' Level or equivalent required.
• At least 1 year in customer service; hospitality experience preferred.
• Strong communication and interpersonal skills.
• Excellent customer service orientation with attention to detail.
• Ability to multitask in a fast-paced environment.
• Proficiency in hotel management software and reservation systems.

Responsibilities

• Greet and welcome guests with warmth.
• Check-in and check-out professionally and efficiently.
• Handle inquiries, requests, and complaints promptly.
• Assist with room assignments and special requests.
• Provide information on services, amenities, and local attractions.
• Process payments and manage billing transactions.
• Upsell resort offerings with a sales mindset.
• Communicate effectively across Front Office and Housekeeping.

Skills

Good communication

Interpersonal skills

Attention to detail

Multitasking

Customer service orientation

Education

O Level or equivalent

Tools

Hotel management software

Reservation systems

Job description

Resorts World at Sentosa Pte Ltd is seeking a Guest Experience Specialist (Front Office) to deliver warm, efficient service at the main desk, managing check-ins, check-outs, inquiries, and a welcoming arrival for every guest.

You will communicate clearly, multitask in a fast-paced environment, process payments, upsell resort services, and collaborate with Housekeeping to ensure seamless stays and exceptional guest satisfaction.