Guest Experience Lead — Front Desk & Concierge

OASIA RESORT SENTOSA; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Birthday leave

Health screening

Insurance coverage

Vouchers

Job summary

Oasia Resort Sentosa in Singapore is seeking a Front Office/Guest Services Associate to greet guests, handle inquiries, and process requests with courtesy and efficiency. You will respond to complaints, upsell where possible, and maintain accuracy in room types and rates.

You will work with the Assistant Manager, ensure security procedures, manage cashiering, and uphold high grooming and service standards while rotating shifts, weekends, and public holidays.

Qualifications

• Minimum Diploma in Hospitality, Tourism, or related field.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests.
• Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to residence policies & procedures.
• Maintain good guest relations and upsell where possible.
• Be familiar with room types, rates, availability, and upsell when possible.
• Ensure guest room security, emergency and fire procedures are followed.

Skills

Communication skills

Problem solving

Leadership

Education

Diploma in Hospitality/Tourism

Job description

Oasia Resort Sentosa in Singapore is seeking a Front Office/Guest Services Associate to greet guests, handle inquiries, and process requests with courtesy and efficiency. You will respond to complaints, upsell where possible, and maintain accuracy in room types and rates.

You will work with the Assistant Manager, ensure security procedures, manage cashiering, and uphold high grooming and service standards while rotating shifts, weekends, and public holidays.