Guest Experience and Outlet Operations Lead

HAVE FUN BUGIS PTE. LTD.; Singapore; Sur place; SGD 42 000 - 54 000; Plein temps

Résumé du poste

Have Fun Bugis Pte. Ltd. in Singapore seeks a capable supervisor to oversee daily operations of the entertainment/hospitality outlet.

You will lead front-of-house activities, manage guest flow, and ensure smooth service during peak hours. The role requires strong leadership, clear communication, and hands-on supervision of staff, including handling reservations, POS tasks, and basic tech support for karaoke systems.

Qualifications

• Proven experience in a supervisory or management role in entertainment or hospitality.
• Strong leadership and team motivation skills.
• Excellent communication skills for interacting with customers, staff, and management.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including POS systems and scheduling software.

Responsabilités

• Manage day-to-day operations of an outlet in order to ensure efficient operations
• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guest to designated room.
• Record orders, serve food and beverages.
• Input orders into point-of-sales system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Ability to work unsupervised and produce quality work.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• All other ad-hoc duties assigned by superior.

Connaissances

Supervisory experience

Leadership

Excellent communication

Multitasking

Outils

POS systems

Scheduling software

Description du poste

Have Fun Bugis Pte. Ltd. in Singapore seeks a capable supervisor to oversee daily operations of the entertainment/hospitality outlet.

You will lead front-of-house activities, manage guest flow, and ensure smooth service during peak hours. The role requires strong leadership, clear communication, and hands-on supervision of staff, including handling reservations, POS tasks, and basic tech support for karaoke systems.