Guest Experience Lead — Outlet Operations

HAVE FUN TPY PTE. LTD.; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Have Fun Tpy Pte. Ltd. seeks a supervisory professional to manage daily outlet operations, ensuring a smooth and efficient service flow. The role emphasizes leadership, guest satisfaction, and team coordination in a dynamic entertainment/hospitality setting.

You will handle reservations and customer interactions, oversee staff, and ensure quality service while maintaining safety and cleanliness standards. Prior experience in a similar role is preferred.

Qualifications

• Experience in a supervisory or management role in entertainment or hospitality.
• Strong leadership and team motivation skills.
• Excellent communication with customers, staff and management.
• Ability to multitask in a fast-paced environment.
• Basic computer skills including POS systems and scheduling software.

Responsibilities

• Manage day-to-day operations of an outlet to ensure efficient operations.
• Provide a positive customer experience with fair, friendly, and courteous service.
• Handle phone calls for reservations and enquiries.
• Greet and direct guests to designated room.
• Record orders and serve food and beverages.
• Input orders into the point-of-sale system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Communicate effectively with team members and management.
• Ensure a neat and tidy appearance.
• Undertake ad-hoc duties assigned by supervisor.

Skills

Leadership

Communication

Multitasking

Customer service

Tools

POS systems

Scheduling software

Job description

Have Fun Tpy Pte. Ltd. seeks a supervisory professional to manage daily outlet operations, ensuring a smooth and efficient service flow. The role emphasizes leadership, guest satisfaction, and team coordination in a dynamic entertainment/hospitality setting.

You will handle reservations and customer interactions, oversee staff, and ensure quality service while maintaining safety and cleanliness standards. Prior experience in a similar role is preferred.