Outlet Operations & Guest Experience Lead

JR F&B CONCEPTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JR F&B CONCEPTS PTE. LTD. operates a busy hospitality outlet in Singapore.

The role oversees day-to-day operations, collaborates with the Executive Director and departments to drive service quality, product offerings and profitability while maintaining high standards. You will plan weekly rosters, schedule staff for full coverage, monitor revenue and expenses, manage guest experiences, handle reservations, and coordinate with kitchen and marketing teams to deliver consistent, courteous service

Qualifications

• Experience in managing daily F&B operations.
• Strong leadership and people-management skills.
• Ability to plan staffing, control costs and optimize service quality.

Responsibilities

• Oversee day-to-day operations of the outlet.
• Plan weekly staff rosters to maximize productivity.
• Manage sales revenue and operating expenses per budget.
• Monitor customer satisfaction and address issues promptly.
• Collaborate with kitchen, marketing and other departments.

Skills

Operations management

Staff scheduling

Budgeting & cost control

Customer service

Team leadership

Food & beverage service

Job description

JR F&B CONCEPTS PTE. LTD. operates a busy hospitality outlet in Singapore.

The role oversees day-to-day operations, collaborates with the Executive Director and departments to drive service quality, product offerings and profitability while maintaining high standards. You will plan weekly rosters, schedule staff for full coverage, monitor revenue and expenses, manage guest experiences, handle reservations, and coordinate with kitchen and marketing teams to deliver consistent, courteous service