Retail Operations Leader: Guest Experience & Growth

Timezone Singapore; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Performance incentives

Birthday leave & vouchers

Long service award

Job summary

Timezone Singapore is seeking a Duty Manager to lead daily venue operations and drive sales, delivering exceptional guest experiences across our entertainment centres. You will manage a large team of full-time and part-time staff, coach on service standards, and monitor KPIs to meet brand objectives.

Join us to contribute to a fast-growing regional chain, with opportunities to advance and participate in promotional initiatives while maintaining high standards of guest satisfaction.

Qualifications

• Minimum of 4 years of experience in a large retail environment, in a supervisory role.
• Strong analytical and detail-oriented mindset.
• Proven leadership and people management abilities.
• Excellent interpersonal and communication skills.
• Ability to lead a large team of full-time and part-time staff.
• Proactive problem-solving and initiative.
• Proficient with computer systems and company software.

Responsibilities

• Oversee daily venue operations, drive sales and profitability.
• Ensure every guest receives excellent service.
• Collaborate with Operations Manager on objectives and KPIs.
• Analyze sales and KPIs and propose action plans.
• Coach staff on service standards and venue presentation.
• Communicate brand promotions and marketing initiatives.
• Manage cash handling and reconcile takings.
• Resolve guest complaints and feedback.
• Maintain staff motivation and guest service focus.
• Provide coaching for continual improvement.
• Monitor stock inventory to reduce shrinkage.
• Prepare weekly duty rosters based on traffic.
• Control turnover and absenteeism.
• Conduct annual performance reviews.
• Log incidents as required.

Skills

Leadership

Analytical skills

Interpersonal skills

Communication skills

Team management

Problem-solving

Tools

POS software

Job description

Timezone Singapore is seeking a Duty Manager to lead daily venue operations and drive sales, delivering exceptional guest experiences across our entertainment centres. You will manage a large team of full-time and part-time staff, coach on service standards, and monitor KPIs to meet brand objectives.

Join us to contribute to a fast-growing regional chain, with opportunities to advance and participate in promotional initiatives while maintaining high standards of guest satisfaction.