Hospitality Operations Trainee - Guest Experience Leader

HAVE FUN SUNTEC PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

HAVE FUN SUNTEC PTE. LTD. in Singapore is seeking a capable Outlet Supervisor to oversee daily operations, ensure smooth service, and lead a small team in a lively entertainment venue.

You will manage reservations, greet guests, input orders into the POS, and coordinate with management to maintain safety, cleanliness, and a positive customer experience. The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in a supervisory or management role in entertainment or hospitality.
• Strong leadership and team motivation skills.
• Excellent communication skills for interacting with customers, staff, and management.
• Ability to multitask in a fast-paced environment.
• Basic computer skills, including POS systems and scheduling software.

Responsibilities

• Manage day-to-day outlet operations for efficient service.
• Provide a positive customer experience with courteous service.
• Handle reservations and enquiries via phone.
• Greet guests and direct to designated room.
• Record orders, serve food and beverages.
• Input orders into the POS system.
• Provide basic technical support (mic checks, karaoke system checks).
• Maintain a safe and clean environment.
• Work unsupervised and deliver quality work.
• Communicate effectively with the team and management.
• Ensure a neat and tidy appearance.
• Perform any other ad-hoc duties as assigned.

Skills

Leadership

Team motivation

Communication

Multitasking

POS systems

Scheduling software

Tools

POS system

Scheduling software

Job description

HAVE FUN SUNTEC PTE. LTD. in Singapore is seeking a capable Outlet Supervisor to oversee daily operations, ensure smooth service, and lead a small team in a lively entertainment venue.

You will manage reservations, greet guests, input orders into the POS, and coordinate with management to maintain safety, cleanliness, and a positive customer experience. The role requires strong leadership, excellent communication, and the ability to multitask in a fast-paced environment.