Guest Experience Agent — Hotel Front Desk & F&B

IHG Hotels & Resorts; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading hospitality chain in Singapore seeks a Guest Service Agent to be the key contact for guests, providing reliable service and ensuring a memorable experience. The role involves check-ins and check-outs, managing inquiries and complaints, and collaborating with the team to maintain high service standards. Candidates should have a positive attitude, good communication skills, and be conversant in English with a commitment of 3-4 days a week.

Qualifications

• Positive attitude and pleasant personality.
• Must be conversant in English.
• Preferable to commit 3-4 days a week.

Responsibilities

• Check guests in and out efficiently, handle payments.
• Respond to guest inquiries and complaints per brand standards.
• Promote team collaboration and improve team engagement.

Skills

Good communication skills

Hotel operations/service experience

Basic computer literacy

Education

Minimum high school/secondary education

Job description

A leading hospitality chain in Singapore seeks a Guest Service Agent to be the key contact for guests, providing reliable service and ensuring a memorable experience. The role involves check-ins and check-outs, managing inquiries and complaints, and collaborating with the team to maintain high service standards. Candidates should have a positive attitude, good communication skills, and be conversant in English with a commitment of 3-4 days a week.