F&B Guest Services Officer/Leader

Fairmont; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Fairmont Singapore is hiring for a Front of House role within our vibrant hotel dining operations. You will greet guests, take orders, and ensure timely service across shifts in a fast-paced environment.

Join our team to deliver exceptional dining experiences, upsell menu items, and collaborate with colleagues to maintain highest standards of cleanliness and safety in service areas.

Qualifications

• 1–2 years of F&B experience preferred.
• Read, write, and speak English fluently.

Responsibilities

• Check table setting, cleanliness and side station preparation before each meal period.
• Greet and farewell guests in a friendly manner.
• Offer menu options and take orders with accuracy.
• Serve food efficiently and operate POS.
• Look for upsell opportunities and add value.
• Handle guest complaints professionally and inform supervisor.

Skills

F&B service skills

Guest interaction

Upselling

Job description

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 11 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Job Description

The main responsibilities and tasks of this position are as listed below, but not limited to these:

Check the table setting, cleanliness and side station preparation as per work station assigned prior to start of operation hour on each meal period

Greet and farewell guests in a friendly, courteous manner

Offer menu options, offer menu advice and take orders

Serve food in efficient manner

Operate and use POS

Look for ways to upsell and add value

Act professionally when dealing with guest complaints or problems, and keep manager or immediate superior informed on all matters

Accuracy in order taking, timeliness in pickup and delivery of menu items

Cleanliness and work safety in food preparation and service areas

Perform or assist in the Hosting and Bartender duties whenever is required

Perform opening shift and closing shift duties as assigned

Qualifications

• 1-2 years of F&B Experience Preferred

Read, write, speak English fluently

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS