Growth-Driven CRM & Client Relations Analyst

aia; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

AIA Corporate Solutions in Singapore is seeking a results-driven CRM specialist to shape employee benefit solutions for direct corporate clients. You will partner with companies to deliver tailored programs while driving engagement and long-term value.

Join a dynamic team and help us expand our client relationships through data-driven insights, proactive service delivery, and cross-functional collaboration across internal and external partners.

Qualifications

• Minimum Diploma holder or equivalent relevant professional experience.
• At least 5 years related Industry Experience
• Proficiency in Microsoft Excel, PowerPoint and other digital collaboration or CRM tools.
• Certifications/licenses - HI, M5 and M9, M9A, BCP, PGI, Com GI
• Good Communication and negotiation skills
• Customer focused with proven Decision making and problem-solving skills
• Project management skill

Responsibilities

• Drive Growth: As a growth-driven organisation, you will help achieve team sales goals and growth targets by leveraging on the organisational strategies, tools and services.
• Client Management: Deliver trusted benefit advisory, hands-on account servicing including day-to-day operations, communication rollouts, issue resolution - to build long-term client partnerships.
• Data & Insights: Extract and analyse data to support strategic decisions and performance reporting for clients under management.
• Stakeholder Engagement: Coordinate across internal teams and external partners to ensure seamless execution and exceptional client experience
• Business Transformation: Contribute to strategic projects that enhance processes, streamline workflows and elevate service quality.
• Team Support: Assist with internal initiatives, events and broader team goals as needed.

Skills

Excel

PowerPoint

CRM tools

Communication skills

Negotiation skills

Decision making

Problem-solving

Project management

Education

Diploma or equivalent

Tools

HI

M5

M9

M9A

BCP

PGI

Com GI

Job description

AIA Corporate Solutions in Singapore is seeking a results-driven CRM specialist to shape employee benefit solutions for direct corporate clients. You will partner with companies to deliver tailored programs while driving engagement and long-term value.

Join a dynamic team and help us expand our client relationships through data-driven insights, proactive service delivery, and cross-functional collaboration across internal and external partners.