Client Relationship Management, Analyst

aia; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

AIA Corporate Solutions in Singapore is seeking a results-driven CRM specialist to shape employee benefit solutions for direct corporate clients. You will partner with companies to deliver tailored programs while driving engagement and long-term value.

Join a dynamic team and help us expand our client relationships through data-driven insights, proactive service delivery, and cross-functional collaboration across internal and external partners.

Qualifications

• Minimum Diploma holder or equivalent relevant professional experience.
• At least 5 years related Industry Experience
• Proficiency in Microsoft Excel, PowerPoint and other digital collaboration or CRM tools.
• Certifications/licenses - HI, M5 and M9, M9A, BCP, PGI, Com GI
• Good Communication and negotiation skills
• Customer focused with proven Decision making and problem-solving skills
• Project management skill

Responsibilities

• Drive Growth: As a growth-driven organisation, you will help achieve team sales goals and growth targets by leveraging on the organisational strategies, tools and services.
• Client Management: Deliver trusted benefit advisory, hands-on account servicing including day-to-day operations, communication rollouts, issue resolution - to build long-term client partnerships.
• Data & Insights: Extract and analyse data to support strategic decisions and performance reporting for clients under management.
• Stakeholder Engagement: Coordinate across internal teams and external partners to ensure seamless execution and exceptional client experience
• Business Transformation: Contribute to strategic projects that enhance processes, streamline workflows and elevate service quality.
• Team Support: Assist with internal initiatives, events and broader team goals as needed.

Skills

Excel

PowerPoint

CRM tools

Communication skills

Negotiation skills

Decision making

Problem-solving

Project management

Education

Diploma or equivalent

Tools

HI

M5

M9

M9A

BCP

PGI

Com GI

Job description

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you'll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

Looking for a career that goes beyond the ordinary? Join AIA Corporate Solutions - Singapore's #1 Employee Insurance Provider in Singapore for 20 consecutive years. At AIA, we don't just do insurance, we are on a bold mission to help one billion people live Healthier, Longer, Better Lives by 2030 and we are looking for passionate individuals to help us get there. If you are a go-getter who thrives in a dynamic, purpose-driven environment, this role offers you the opportunity to shape the future of employee benefits and workplace wellbeing through innovative and market leading solutions that meet the needs of the modern workforce. In this role, you will be part of our Client Relationship Management (CRM) team, dedicated to serving direct corporate clients. You'll act as a trusted advisor - partnering with companies to deliver tailored employee benefit solutions while driving engagement, satisfaction, and long-term value.

WHAT YOU'LL BE DOING:

• Drive Growth: As a growth-driven organisation, you will help achieve team sales goals and growth targets by leveraging on the organisational strategies, tools and services.
• Client Management: Deliver trusted benefit advisory, hands-on account servicing including day-to-day operations, communication rollouts, issue resolution - to build long-term client partnerships.
• Data & Insights: Extract and analyse data to support strategic decisions and performance reporting for clients under management.
• Stakeholder Engagement: Coordinate across internal teams and external partners to ensure seamless execution and exceptional client experience
• Business Transformation: Contribute to strategic projects that enhance processes, streamline workflows and elevate service quality.
• Team Support: Assist with internal initiatives, events and broader team goals as needed.

WHAT WE ARE LOOKING FOR:

• Minimum Diploma holder or equivalent relevant professional experience.
• At least 5 years related Industry Experience
• Proficiency in Microsoft Excel, PowerPoint and other digital collaboration or CRM tools.
• Certifications/licenses - HI, M5 and M9, M9A, BCP, PGI, Com GI
• Good Communication and negotiation skills
• Customer focused with proven Decision making and problem-solving skills
• Project management skill

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.