Global Support Specialist (Hybrid, 1-Year Contract)

Randstad Singapore; Singapore; Hybrid; SGD 42,000 - 47,000; Full time

Job summary

Randstad Singapore is seeking a Customer Service Executive on a 1-year contract to provide high-quality support to international clients. The role comes with a comprehensive onboarding training and a hybrid work arrangement after six months based on performance.

You will handle inbound calls, digital correspondence, and inquiries in a structured contact center environment, using standard tools and cloud-based helpdesk platforms to ensure accurate documentation and timely resolution.

Qualifications

• Diploma qualification in any discipline.
• 2 years experience handling inbound calls, digital correspondence, and inquiries.
• Experience with cloud-based helpdesk or ticketing platforms.

Responsibilities

• Deliver accurate and high-quality assistance to international clients using standard contact center tools.
• Manage and resolve complex client inquiries, transactional discrepancies, and partner escalations.
• Maintain comprehensive records of customer interactions, case documentation, and logs.
• Support general administrative duties, reporting, and customer engagement projects.
• Adhere to roster schedules supporting international hours across early mornings.

Skills

Customer service

Multitasking

Verbal communication

Problem solving

Interpersonal skills

Education

Diploma

Tools

Helpdesk software

Job description

Randstad Singapore is seeking a Customer Service Executive on a 1-year contract to provide high-quality support to international clients. The role comes with a comprehensive onboarding training and a hybrid work arrangement after six months based on performance.

You will handle inbound calls, digital correspondence, and inquiries in a structured contact center environment, using standard tools and cloud-based helpdesk platforms to ensure accurate documentation and timely resolution.