Inbound Support Specialist — Temporary

CGP Solutions ApS; Singapore; On-site; SGD 26,000 - 35,000; Full time

Job summary

Cornerstone Global Partners is recruiting for a customer service role in the North region of Singapore. You will handle inbound calls and emails from the public across multiple domains, delivering accurate information with professionalism and courtesy.

You will demonstrate required service skills, manage inquiries, resolve complaints to ensure customer satisfaction, and identify opportunities to improve procedures and technology.

Responsibilities

• Handle inbound calls/ emails from public and manage enquiries with respect to each domain.
• Demonstrate required skills/ knowledge in delivering service.
• Achieved set and maintained a consistent and reliable performance.
• Deal competently with customer complaints and take all possible action to resolve problems in a professional and customer-focused manner so to achieve customers' full satisfaction.
• Highlight opportunities and suggest solutions to improve work procedures, technology, and service.

Job description

Cornerstone Global Partners is recruiting for a customer service role in the North region of Singapore. You will handle inbound calls and emails from the public across multiple domains, delivering accurate information with professionalism and courtesy.

You will demonstrate required service skills, manage inquiries, resolve complaints to ensure customer satisfaction, and identify opportunities to improve procedures and technology.