Customer Service Exec: Fast-Paced Support (1-Year Contract)

Ascendaloyalty; Singapore; On-site; SGD 28,000 - 50,000; Full time

Benefits offered by this job

Medical insurance coverage

Competitive compensation

WFH office equipment allowance

Job summary

Ascenda is seeking a Customer Service Executive (1 Year Contract) in Singapore to join its growing finance team. You will resolve customer queries by phone and email, provide accurate information, and support escalations in a fast-paced environment.

The role starts in the office for 6 months, then transitions to a hybrid setup. We value a diploma holder with 2 years in call centres, strong English, and proficiency with Zendesk, Notion and Slack.

Qualifications

• Minimum Diploma holder.
• At least 2 years' experience in a call centre handling inbound calls and emails.
• Available to work Australian working hour shifts.

Responsibilities

• Resolve customer queries quickly by phone and email.
• Provide accurate information using the right tools.
• Manage and resolve customer complaints.
• Handle partner escalations.
• Maintain timely administration, reporting and special projects.
• Build trust through clear, proactive communication.

Skills

Call center experience

English communication

Multitasking under pressure

Customer-focused

Team collaboration

Australian business hours

Education

Diploma or equivalent

Tools

Zendesk

Notion

Slack

Job description

Ascenda is seeking a Customer Service Executive (1 Year Contract) in Singapore to join its growing finance team. You will resolve customer queries by phone and email, provide accurate information, and support escalations in a fast-paced environment.

The role starts in the office for 6 months, then transitions to a hybrid setup. We value a diploma holder with 2 years in call centres, strong English, and proficiency with Zendesk, Notion and Slack.