Customer Service Executive

Randstad Singapore; Singapore; Hybrid; SGD 42,000 - 47,000; Full time

Job summary

Randstad Singapore is seeking a Customer Service Executive on a 1-year contract to provide high-quality support to international clients. The role comes with a comprehensive onboarding training and a hybrid work arrangement after six months based on performance.

You will handle inbound calls, digital correspondence, and inquiries in a structured contact center environment, using standard tools and cloud-based helpdesk platforms to ensure accurate documentation and timely resolution.

Qualifications

• Diploma qualification in any discipline.
• 2 years experience handling inbound calls, digital correspondence, and inquiries.
• Experience with cloud-based helpdesk or ticketing platforms.

Responsibilities

• Deliver accurate and high-quality assistance to international clients using standard contact center tools.
• Manage and resolve complex client inquiries, transactional discrepancies, and partner escalations.
• Maintain comprehensive records of customer interactions, case documentation, and logs.
• Support general administrative duties, reporting, and customer engagement projects.
• Adhere to roster schedules supporting international hours across early mornings.

Skills

Customer service

Multitasking

Verbal communication

Problem solving

Interpersonal skills

Education

Diploma

Tools

Helpdesk software

Job description

about the job

This is an exceptional opportunity for a customer-driven professional to secure a 1-year contract as a Customer Service Executive, with a competitive monthly salary ranging from S$3800 to S$4200. Comprehensive training is provided upon onboarding, and the role offers a hybrid work arrangement after the initial six months based on performance.

Deliver accurate and high-quality assistance to international clients by utilizing standard contact center software and operational tracking tools.

Manage and resolve complex client inquiries, transactional discrepancies, and partner escalations efficiently.

Maintain comprehensive records of customer interactions, case documentation, and communication logs.

Support general administrative duties, operational reporting, and specialized customer engagement projects.

Adhere to designated roster schedules, supporting international operating hours across various early morning time blocks.

shift hours 5am -2pm / 6am-3pm / 7am - 4pm / 8am -5pm / 9am - 6pm

skills and experience required.

Minimum of a diploma qualification in any discipline.

2 years Experience handling inbound calls, digital correspondence, and inquiries within a structured contact center or customer support environment.

Strong multitasking abilities with the capacity to manage real-time verbal communication and system documentation simultaneously.

Prior experience working in a call centre environment and willingness to work on Australian working hour shifts

Positive interpersonal orientation with strong problem-solving capabilities and a background utilizing cloud-based helpdesk or ticketing platforms.