Customer Experience Pro - 1-Year Contract (Hybrid)

Ascenda; Singapore; Hybrid; SGD 28,000 - 38,000; Full time

Benefits offered by this job

Career growth

Flexible work

WFH equipment allowance

Paternal leave

Medical insurance

Competitive compensation

Ascenda employee rewards

Job summary

Ascenda, a global Loyalty as a Service company, is seeking a Customer Service Executive for a 1-year contract based in Singapore. You will handle customer inquiries by phone and email and support onboarding and ramp-up in the initial six months.

After training, the role shifts to a hybrid model, combining office work with remote flexibility, while maintaining high-quality service, documentation, and escalation handling across partners.

Qualifications

• Diploma or equivalent required.
• At least 2 years in a call center handling inbound calls and emails.
• Willing to work Australian hours.
• Excellent English communication.
• Experience with Zendesk, Notion and Slack preferred.

Responsibilities

• Resolve customer queries by phone and email promptly.
• Provide accurate information using approved tools.
• Manage and resolve complaints and escalations.
• Maintain detailed case documentation and reporting.
• Build trust through open, proactive communication.
• Assist with admin tasks and special projects.

Skills

Customer service

Call center experience

English communication

Multitasking

Problem-solving

Zendesk familiarity

Notion familiarity

Slack familiarity

Education

Diploma

Tools

Zendesk

Notion

Slack

Job description

Ascenda, a global Loyalty as a Service company, is seeking a Customer Service Executive for a 1-year contract based in Singapore. You will handle customer inquiries by phone and email and support onboarding and ramp-up in the initial six months.

After training, the role shifts to a hybrid model, combining office work with remote flexibility, while maintaining high-quality service, documentation, and escalation handling across partners.