Client Services Specialist — Hybrid, SLA-Driven

Experian; Singapore; Hybrid; SGD 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid work arrangement: home and офис

Inclusive paid leave

People-first and inclusive workplace

Job summary

Experian is seeking a Client Service Executive to join the Customer Service team in Singapore. The role focuses on delivering best-in-class support, addressing inquiries, and qualifying leads to drive customer satisfaction.

The candidate will work in a hybrid setup, interacting with both B2C and B2B clients and maintaining accurate customer data in CRM. The ideal candidate has at least 2 years in customer service, a business-related diploma or degree, and familiarity with the Singapore market.

Qualifications

• 2+ years of experience in customer service.
• Strong client-centric approach and ability to connect with diverse client profiles (B2C and B2B).
• Team collaboration and cross-functional coordination experience.

Responsibilities

• Address inquiries and feedback across channels with a customer-first mindset.
• Qualify leads or provide direct product recommendations based on customer needs.
• Maintain customer data accurately in CRM and support product launches or contingency plans when needed.

Skills

Customer service

Team player

Bilingual English/Mandarin

Education

Diploma/Degree in business

Tools

CRM systems

Job description

Experian is seeking a Client Service Executive to join the Customer Service team in Singapore. The role focuses on delivering best-in-class support, addressing inquiries, and qualifying leads to drive customer satisfaction.

The candidate will work in a hybrid setup, interacting with both B2C and B2B clients and maintaining accurate customer data in CRM. The ideal candidate has at least 2 years in customer service, a business-related diploma or degree, and familiarity with the Singapore market.