Global Quality & Compliance Program Lead

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Singapore is seeking a motivated Quality Program Manager to design, build, and scale a next-generation QA and Compliance program within Trust & Safety. You will partner with Product, Engineering, and Data Science to deploy AI-driven quality monitoring, automated auditing, and real-time anomaly detection across high-risk workflows.

The role focuses on safeguarding operations, GDPR/CPRA-like standards, and continuous improvement through dashboards, training updates, and strong

Qualifications

• 5+ years in Trust & Safety, QA, Operational Risk, or Compliance, with at least 3 years specifically supporting Law Enforcement Response, Child Safety (CST), Emergency/Crisis Response operations and Intellectual Property Operations
• Hands-on technical proficiency with data and automation; strong, practical experience with SQL and Python (or similar scripting languages) to manipulate data, write basic automation scripts, and interface with engineering tools
• Proven experience working with or implementing AI/ML-driven tools, natural language processing (NLP), or automated anomaly detection systems
• Proven ability to analyze complex information to assess threat, compliance, and operational risk
• Experience working cross-functionally with Product, Engineering, and Legal stakeholders in a fast-paced environment
• Strong communication, training, and presentation skills, with the ability to translate complex technical anomalies into clear business risks for non-technical leadership

Responsibilities

• Architect the Quality Program in collaboration with cross functional partners: Design and implement a comprehensive scabable global quality framework specifically tailored for high-risk operations (LERT, ERT, CST, NCMEC reporting and IP operations)
• Build Automated QA Tools: Partner directly with Product, Engineering, and Data Science teams to design, develop, and deploy internal AI-driven quality monitoring and auditing tools
• Implement Anomaly Detection: Build innovative, scaled methods to detect and address quality warning signals across our end workflows
• Mitigate Critical Risks: Proactively identify systemic vulnerabilities to prevent high risk quality failures that could impact the integrity of our operations and stakeholder trust
• Perform Root Cause Analysis: Lead deep-dive investigations into quality failures or "near-misses," identifying root causes and implementing corrective and preventive action plans
• Create Data-Driven Insights: Build automated dashboards and reporting pipelines to provide leadership with real-time visibility into compliance health and quality trends
• Maintain Feedback Loops: Translate automated QA findings into actionable feedback, partnering with Team Leads to update training materials, operational policies, and standard operating procedures (SOPs)
• Ensure Regulatory Compliance: Ensure all quality processes strictly align with global data privacy laws (e.g., GDPR), legal frameworks, and child safety regulatory requirements

Skills

Data analysis

AI/ML

NLP

Cross-functional collaboration

Threat assessment

Education

Bachelor’s degree in Computer Science, Data Science, Engineering, or related field

Tools

SQL

Python

Job description

TikTok Singapore is seeking a motivated Quality Program Manager to design, build, and scale a next-generation QA and Compliance program within Trust & Safety. You will partner with Product, Engineering, and Data Science to deploy AI-driven quality monitoring, automated auditing, and real-time anomaly detection across high-risk workflows.

The role focuses on safeguarding operations, GDPR/CPRA-like standards, and continuous improvement through dashboards, training updates, and strong