Quality Assurance Team Lead — Moderation Integrity

TikTok Pte. Ltd.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok Pte. Ltd. in Singapore is seeking a seasoned QA Lead to guide a team of analysts and specialists in risk governance, quality assurance, and operations management. You will shape end-to-end QA strategy and drive calibration, audits, and data-driven improvements.

Collaborate with Product, Policy, Operations, Training, and WFM to align regional and global QA execution, deliver actionable insights, and uphold high moderation standards across Mandarin-speaking markets.

Qualifications

• Bachelor's degree in Business, Risk, Engineering or related field.
• 5+ years of experience in Risk Governance, Quality Assurance, Operations Management, or related functions, with at least 1 year in a people management or team lead role.
• Proven track record leading and developing QA teams in high-volume operations or content and advertiser moderation.
• Strong expertise in risk governance, detection methodologies, audit sampling, calibration, and QA frameworks.
• Experience using data and dashboards to drive quality decisions and influence stakeholders.
• Experience presenting QA performance to leadership and cross-functional partners.
• Strong written and verbal communication, including Mandarin proficiency for Mandarin-speaking markets.

Responsibilities

• Lead QA Team Leadership & People Management across regions.
• Own end-to-end QA strategy for moderation outcomes, including audits and calibration.
• Define QA standards, rubrics, and SOPs aligned with policy and business requirements.
• Drive consistency and accuracy of QA evaluations across markets and vendor sites.
• Build and maintain QA dashboards, scorecards, and leadership-facing reporting.
• Analyze defect trends and root causes to identify systemic quality gaps.
• Collaborate with Product, Policy, Operations, Training, and WFM to improve quality and feedback loops.
• Lead RCA and CAPA initiatives to reduce recurring issues and scale QA efficiency.

Skills

QA Leadership

Risk Governance

Data-driven Decision Making

Stakeholder Management

Mandarin Proficiency

Education

Bachelor's degree in Business, Risk, Engineering or related field

Tools

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Job description

TikTok Pte. Ltd. in Singapore is seeking a seasoned QA Lead to guide a team of analysts and specialists in risk governance, quality assurance, and operations management. You will shape end-to-end QA strategy and drive calibration, audits, and data-driven improvements.

Collaborate with Product, Policy, Operations, Training, and WFM to align regional and global QA execution, deliver actionable insights, and uphold high moderation standards across Mandarin-speaking markets.