Senior Product & Process Quality Lead

TikTok; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

TikTok is seeking a Product & Process Solutions Lead for Quality Management to drive strategic quality initiatives across content safety operations in Singapore. You will lead a cross‑functional team to optimize moderation workflows, develop reliability strategies, and advance AI/ML enabled quality improvements, balancing risk, scale and user safety.

You will partner with product, algorithms and business leaders to translate complex problems into actionable programs, mentoring managers and

Qualifications

• Bachelor's degree or above, with more than 5 years of experience in quality operations and content safety related work, with at least 2 years managing managers or mentoring leads across locations.

Responsibilities

• Lead the team to manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices.
• Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness and quality.
• Lead the team to track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement.
• Lead the team to explore AI-based solutions for moderation quality, working with algorithm and product teams to turn new technology into practical quality evaluation and improvement methods, and drive them from exploration through to landing.

Skills

Quality operations

Data analysis

Team leadership

Cross-functional collaboration

Machine learning concepts

Education

Bachelor's degree or above

Tools

LLM applications

Moderation platforms

Job description

TikTok is seeking a Product & Process Solutions Lead for Quality Management to drive strategic quality initiatives across content safety operations in Singapore. You will lead a cross‑functional team to optimize moderation workflows, develop reliability strategies, and advance AI/ML enabled quality improvements, balancing risk, scale and user safety.

You will partner with product, algorithms and business leaders to translate complex problems into actionable programs, mentoring managers and