GenAI Trust & Safety Operations Lead

TikTok; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

TikTok in Singapore is looking for a Product Operation Manager focusing on Trust and Safety. You will lead content safety operations for GenAI products, manage the safety on-call process, and coordinate with Product and policy teams to implement rapid operational adjustments.

The role requires deep data-driven analysis, experience in AI product operations, and strong cross-functional communication to improve efficiency and protect users on a global platform.

Qualifications

• 5+ years of experience in operations.
• Strong interest in and solid understanding of AI technologies, including LLMs, VLMs, SFT, RLHF, DPO, RAG, multimodal AI, and embeddings.
• Data-driven with strong data sensitivity, able to quickly identify issues through data analysis, perform in-depth case analysis to locate root causes, drive effective problem resolution.
• Experience in AI product operations or safety strategy operations.
• Passionate about exploring AI agents and emerging AI tools to continuously improve operational efficiency and productivity.
• Goals-driven, with strong logical thinking and analytical skills, as well as excellent cross-functional communication, coordination, and execution abilities.

Responsibilities

• Responsible for content safety operations for GenAI products
• [User operation] Manage the GenAI safety oncall process and goal, respond to user/customer/biz questions/feedback about online cases, provide short term solutions and route to Product if mid/long-term solution is needed
• [Data operation] Based on the online monitor, conduct leakage/overkill case analysis to determine whether they stem from strategy problems, model/safety model drift, policy issue, or new malicious practices
• [Enforcement operation] Execute rapid operational strategy adjustments after the case analysis. And drive product and policy teams to make strategy or rules adjustments if needed
• [Platform operation] Collect user feedback, measure platform performance and effectiveness, enable users to better adopt and utilize the platform, and support Product Managers in product planning, prioritization, and iterative improvements

Skills

Operations

AI technologies

Data analysis

Cross-functional comms

Job description

TikTok in Singapore is looking for a Product Operation Manager focusing on Trust and Safety. You will lead content safety operations for GenAI products, manage the safety on-call process, and coordinate with Product and policy teams to implement rapid operational adjustments.

The role requires deep data-driven analysis, experience in AI product operations, and strong cross-functional communication to improve efficiency and protect users on a global platform.