Global IT Support Engineer: End-User & Desktop Expert

HEMMERSBACH SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A global IT service provider in Singapore is seeking an IT Support Engineer to provide 2nd line onsite technical support for enterprise users. Responsibilities include troubleshooting hardware and software issues, supporting various devices, and managing ticket assignments. The ideal candidate will have 2-5 years of experience in end user support, strong technical skills, and a customer-centric attitude. Fluency in English is essential. This role offers a chance to advance in your IT career.

Qualifications

• 2-5 years of experience with end user support.
• Strong technical skills in troubleshooting issues with various devices.
• Experience with remote control of PCs.

Responsibilities

• Provide technical support to end users on various devices.
• Troubleshoot and replace hardware as needed.
• Troubleshoot software issues and apply fixes.
• Collaborate with team members to complete job assignments.

Skills

Troubleshooting hardware issues

Troubleshooting software issues

Customer service skills

Collaboration

Fluency in English

Tools

Microsoft Windows

MS-Office

Job description

A global IT service provider in Singapore is seeking an IT Support Engineer to provide 2nd line onsite technical support for enterprise users. Responsibilities include troubleshooting hardware and software issues, supporting various devices, and managing ticket assignments. The ideal candidate will have 2-5 years of experience in end user support, strong technical skills, and a customer-centric attitude. Fluency in English is essential. This role offers a chance to advance in your IT career.