Global IT Service Desk & Oracle Access Lead

JOB CHOICES SOLUTION PTE. LTD.; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A US-based IT services company is seeking a dedicated IT Service Desk & Access Management Analyst for a hybrid role in Singapore. The successful candidate will provide frontline technical support and manage user access within Oracle systems. Required qualifications include a minimum of 3 years in IT support, strong troubleshooting abilities, and excellent communication skills. Preferred skills include exposure to Oracle Cloud ERP and compliance frameworks, along with IT certifications. Competitive salary and work shifts offered.

Qualifications

• Minimum 3 years of experience in IT support or ERP access administration.
• Understanding of ITIL principles and experience using service ticketing solutions.
• Strong troubleshooting skills in a fast-paced environment.

Responsibilities

• Serve as primary support for incidents and service requests.
• Log and monitor tickets within the ITSM platform.
• Handle user onboarding and access deactivation.

Skills

IT support experience

Troubleshooting skills

Excellent communication skills

Knowledge of ITIL principles

Tools

Oracle Cloud ERP

Service ticketing systems

SQL

Job description

A US-based IT services company is seeking a dedicated IT Service Desk & Access Management Analyst for a hybrid role in Singapore. The successful candidate will provide frontline technical support and manage user access within Oracle systems. Required qualifications include a minimum of 3 years in IT support, strong troubleshooting abilities, and excellent communication skills. Preferred skills include exposure to Oracle Cloud ERP and compliance frameworks, along with IT certifications. Competitive salary and work shifts offered.