Gaming Support Specialist — Flexible Hours & Growth

TDCX; Singapore; Hybrid; SGD 30,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

Flexible working arrangements

World-class workspaces

Job summary

TDCX is seeking a Player Support Specialist for a Gaming Account in Singapore. You will deliver top-tier customer support across channels, diagnose issues, and provide timely solutions while maintaining high satisfaction. The role emphasizes empathy, effective communication, and learning new systems to support gaming clients.

Join a global BPO leader with strong growth plans and flexible work arrangements. Fresh graduates welcome; prior service experience is a plus.

Qualifications

• Excellent verbal and written English communication.
• Strong customer focus with a problem-solving mindset.
• Ability to learn and adapt to multiple systems.

Responsibilities

• Provide excellent support experience to customers via all relevant channels.
• Identify customer needs and research issues to provide strategic solutions.
• Ensure first contact resolution and timely follow-up with partners and internal teams.
• Offer constructive feedback to improve tools and processes.
• Build sustainable relationships and exceed customer expectations.
• Perform other duties as assigned to maintain quality management.

Skills

Communication

Customer service

Time management

Multitasking

Empathy

Education

Bachelor level degree or higher

Tools

CRM systems

Job description

TDCX is seeking a Player Support Specialist for a Gaming Account in Singapore. You will deliver top-tier customer support across channels, diagnose issues, and provide timely solutions while maintaining high satisfaction. The role emphasizes empathy, effective communication, and learning new systems to support gaming clients.

Join a global BPO leader with strong growth plans and flexible work arrangements. Fresh graduates welcome; prior service experience is a plus.