24/7 IT Helpdesk Engineer (L1 Support)

DXC Technology; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

DXC Technology is seeking service-oriented IT professionals to join our support team in Singapore. This role provides 24x7 helpdesk and onsite support for critical environments, ensuring high service availability and a positive end-user experience.

Engineers may be deployed across multiple Singapore sites based on skills and access requirements. Ideal candidates have 1–2 years in IT helpdesk or desktop support, strong Windows knowledge, and familiarity with ServiceNow or Jira.

Qualifications

• Diploma in IT, CS, or related discipline.
• 1–2 years in IT helpdesk or desktop support.
• Experience with Windows desktops and basic networking.
• Familiar with ServiceNow or Jira ticketing.
• Good communication and customer service skills.
• Eligible for security clearance and site access.

Responsibilities

• Provide first-level IT helpdesk and onsite support.
• Log, prioritize, diagnose, and resolve incidents per SLA.
• Coordinate with L2, infrastructure, app teams or vendors.
• Maintain accurate incident records and daily reports.
• Work 12-hour rotating shifts, including nights/weekends.
• Support monitoring and automation opportunities.

Skills

Windows OS

Ticketing tools

Customer service

SQL

Unix/Linux

Education

Diploma IT/CS/Engineering

Tools

ServiceNow

Jira

Job description

DXC Technology is seeking service-oriented IT professionals to join our support team in Singapore. This role provides 24x7 helpdesk and onsite support for critical environments, ensuring high service availability and a positive end-user experience.

Engineers may be deployed across multiple Singapore sites based on skills and access requirements. Ideal candidates have 1–2 years in IT helpdesk or desktop support, strong Windows knowledge, and familiarity with ServiceNow or Jira.