Desktop & End-User IT Support Specialist

DXC Technology Company

Singapore

On-site

SGD 47,000 - 73,000

Full time

9 days ago

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Job summary

DXC Technology is seeking an IT Service Desk/End‑User Support professional in Singapore to manage hardware lifecycle, imaging, OS deployment, and issue resolution. You will diagnose Windows and macOS problems, assist with network basics, and coordinate repairs, while delivering strong customer service in Mandarin Chinese and English.

The role emphasizes on-site support within a collaborative environment, with responsibilities spanning assets, service desk tickets, and AV/room setup as part of

Qualifications

Diploma or degree in IT/IS or equivalent.
Fluency in Mandarin Chinese and English required.
At least two years of end‑user support experience.
Strong knowledge of Microsoft Windows OS and Office.
Basic knowledge of IT infrastructure (networks, VPN, servers).
Customer-focused with excellent communication and telephony skills.
Able to multitask in a fast-paced environment.

Responsibilities

End-to-end IT asset management and operations support.
OS imaging, deployment, and macOS/Windows troubleshooting as needed.
Resolve hardware/software issues and coordinate repair/escalation.
Assist with server room tasks and basic network troubleshooting.
Provide on-site support and maintain ticketing updates.

Skills

Mandarin Chinese

English Proficiency

Customer Service

End User Support

Multitasking

Education

IT Diploma or Degree

Tools

Microsoft Windows

MS Office

VPN Basics

Job description

The role emphasizes on-site support within a collaborative environment, with responsibilities spanning assets, service desk tickets, and AV/room setup as part of

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