Frontline IT Support Engineer — On-Site & Walk-In

OPUS IT Services Pte Ltd; Singapore; On-site; SGD 33,000 - 60,000; Full time

Job summary

OPUS IT Services Pte Ltd in Science Park, Singapore, seeks an IT concierge support specialist for a 2-year contract. You will handle walk-ins, provide level 1–1.5 IT assistance, and assist vendors in restricted areas while onboarding users onto company devices.

On-site role with rotating shifts and strict security controls; prior frontline IT support is essential for success in this position.

Qualifications

• IT trained with frontline experience.
• ITSM tickets, requests, walk-ins, on-site, self-help kiosk handling.
• Hardware/software support and onboarding of devices.

Responsibilities

• This role will handle walk-ins at the IT Concierge counter.
• Provide level 1 to 1.5 IT support.
• Accompany vendors to restricted areas.
• Onboard users' devices.

Skills

IT frontline experience

ITSM ticket handling

Network troubleshooting

Hardware troubleshooting

Software installation

Password reset

USB whitelisting

Tools

Fluke testing device

ITSM tools

Job description

OPUS IT Services Pte Ltd in Science Park, Singapore, seeks an IT concierge support specialist for a 2-year contract. You will handle walk-ins, provide level 1–1.5 IT assistance, and assist vendors in restricted areas while onboarding users onto company devices.

On-site role with rotating shifts and strict security controls; prior frontline IT support is essential for success in this position.