Frontline IT Support Engineer – Desk & Remote

NTC Integration Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

NTC Integration Pte Ltd in Singapore seeks an IT Support Specialist to troubleshoot desktop and IT-related issues and provide post-sales maintenance support to clients.

You will support on-site and remote end-users, perform installations and migrations, and document solutions while adhering to SLA targets. The role requires strong customer service, communication, and team collaboration to ensure timely issue resolution.

Qualifications

• ITE/Diploma in Information Technology from recognized institutes.
• 1–2 years of IT support experience.
• Effective communication with diverse audiences; professional demeanor.
• Proven troubleshooting and problem-analysis skills.
• Ability to plan and prioritize workload without supervision.
• Ability to work under pressure to meet SLAs.
• Excellent customer service practices.
• Willing to work flexibly and with enthusiasm.

Responsibilities

• Provide on-site and remote end-user support to resolve IT issues (hardware/software/network).
• Perform installations, migrations and troubleshooting on systems.
• Document troubleshooting steps and resolutions for knowledge sharing.
• Participate in ticketing, escalation, and reporting processes.
• Deliver customer training when required and keep clients informed on progress.
• Report to Team Lead/Manager and provide daily/weekly activity logs.

Skills

Customer service

Communication

Troubleshooting

Workload prioritization

SLA adherence

Team player

Flexibility

Education

ITE/Diploma in Information Technology

Job description

NTC Integration Pte Ltd in Singapore seeks an IT Support Specialist to troubleshoot desktop and IT-related issues and provide post-sales maintenance support to clients.

You will support on-site and remote end-users, perform installations and migrations, and document solutions while adhering to SLA targets. The role requires strong customer service, communication, and team collaboration to ensure timely issue resolution.