Frontline Customer Support Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to be the first point of contact for customers. Responsibilities include managing client calls, entering information into the system, and ensuring customer satisfaction. Candidates should have at least an 'O' level or diploma, with preference for those with prior office administration experience. This role requires excellent communication skills and the ability to address customer needs effectively. Interested candidates should apply via email.

Qualifications

• Previous experience in office administration is preferred.
• A minimum educational qualification of 'O' level or equivalent is required.

Responsibilities

• Act as the first point of contact for the customers.
• Support client’s calls and manage call recordings.
• Provide satisfactory explanations and take remedial action as needed.

Skills

Customer service orientation

Office administration

Education

Minimum 'O' level/ Higher NITEC/ Diploma

Tools

Soft phone Avaya

Job description

A leading recruitment agency in Singapore is seeking a Customer Service Representative to be the first point of contact for customers. Responsibilities include managing client calls, entering information into the system, and ensuring customer satisfaction. Candidates should have at least an 'O' level or diploma, with preference for those with prior office administration experience. This role requires excellent communication skills and the ability to address customer needs effectively. Interested candidates should apply via email.