Front Office Officer

Marriott Hotels Resorts; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An international hospitality leader is seeking a full-time Guest Services Associate in Singapore. This role involves processing guest check-ins and check-outs, coordinating with housekeeping, and providing excellent customer service. Candidate should possess a high school diploma. Opportunity to work in a dynamic and enriching environment focused on exceptional hospitality standards. The ideal applicant will have strong communication skills and a commitment to guest satisfaction.

Qualifications

• No related work experience required.
• No supervisory experience needed.
• No licenses or certifications required.

Responsibilities

• Process all guest check-ins and check-outs.
• Coordinate with Housekeeping to track room status.
• Answer and process guest calls and requests.
• Handle financial transactions securely.

Skills

Communication

Customer Service

Attention to Detail

Education

High school diploma or G.E.D. equivalent

Job description

• Process all guest check-ins, check‑outs, room assignments, and room change/late check‑out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests$ Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors.
• Count and secure bank affaires at the beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss/dist’d for reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees; comply with quality assurance standards. Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding qualityтили standards, and ensuring your uniform, personal appearance, and communications are professional.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated أجهزة to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Team

Marriott Hotels strive to elevate the art of hospitality, innovating at each opportunityуре while keeping the comfort of the oh‑so‑familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward‑thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be whereيج can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our Theodore will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co‑workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well‑being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose,belongto an amazing global team, andbecomethe best version of you.

Job Info

• Job Identification 26002736
• Job Category Rooms & Guest Services Operations
• Posting Date 01/14/2026, 10:18 AM
• Apply Before 02/13/2026, 10:18 AM
• Job Schedule Full time
• Locations 30 Beach Road, Singapore, 189763, SG