Front Office Manager

KILLINEY 88 PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Front Office Manager to oversee daily operations and lead the reception team. The ideal candidate will have a Diploma in Hotel Management or equivalent, previous supervisory experience, and a strong grasp of hotel operations. Responsibilities include managing check-in/check-out experiences, training staff, and ensuring exceptional guest service. This role requires flexibility with shifts and a positive attitude that embodies the hotel's spirit.

Qualifications

• Previous experience in hotel operations or supervisory roles is necessary.
• Must have a strong understanding of hotel operations and management.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Oversee daily front office operations for smooth check-in/check-out.
• Lead and motivate the reception team to deliver excellent guest service.
• Manage reservations, room allocations, and handle guest inquiries.

Skills

Excellent communication

Team leadership

Guest service

Revenue management

Education

Diploma in Hotel Management or equivalent

Tools

Opera Cloud

HOTELLINK

Job description

Mama Shelter is more than just a hotel – it’s a vibrant, playful, and welcoming space where guests feel at home. We’re looking for a Front Office Manager who will lead our reception team with energy, creativity, and a passion for hospitality.

What You’ll Do

1. Oversee daily front office operations to ensure smooth check-in/check-out experiences.
2. Lead, train, and motivate the reception team to deliver exceptional guest service.
3. Manage reservations, room allocations, and handle guest inquiries with a smile.
4. Collaborate with other departments to create unforgettable experiences for our guests.
5. Ensure compliance with Mama’s standards and procedures.
6. Conduct daily updates on occupancy matters to the management

What We’re Looking For

• Diploma in Hotel Management or equivalent
• Previous experience in hotel operations or supervisory roles.
• Strong understanding of hotel operations, revenue management, budgeting, forecasting and team leadership.
• Excellent communication and interpersonal abilities.
• Knowledge of Opera Cloud, HOTELLINK will be desirable.
• Ability to work flexible shifts, including evenings, nights and weekends.
• A positive, energetic attitude that matches Mama’s spirit.