Front Office Leader: Guest Experience & Revenue Growth

HH PROPERTIES PTE. LTD.; Singapore; On-site; SGD 47,000 - 78,000; Full time

Job summary

Aloft by Marriott Singapore Novena is seeking a Duty Manager to supervise Front Desk & Guest Loyalty Associates, training and maximizing performance to meet brand standards. You will ensure smooth operations and guide the team to deliver consistent service quality.

The role requires reviewing guest feedback, refining Front Office SOPs, and collaborating with other departments to provide exceptional experiences for guests across all interactions.

Qualifications

• Completed tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience as Duty Manager in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker with proven problem-solving ability.

Responsibilities

• Maximize Rooms revenue, monitor guest satisfaction and KPI targets.
• Train Front Desk & Guest Loyalty Associates; oversight of performance.
• Review guests' feedback and resolve concerns to deliver an exceptional experience.
• Establish and improve Front Office SOPs and processes to ease operations.
• Revise monthly Front Office reports and ensure accuracy with solid facts.
• Collaborate with other departments to resolve guest issues efficiently.
• Provide feedback to employees and act as DOFO in absence.
• Participate in department meetings.

Skills

Customer relations

Training & development

Leadership

Decision making

Education

Tertiary education in Hospitality/Tourism Management

Job description

Aloft by Marriott Singapore Novena is seeking a Duty Manager to supervise Front Desk & Guest Loyalty Associates, training and maximizing performance to meet brand standards. You will ensure smooth operations and guide the team to deliver consistent service quality.

The role requires reviewing guest feedback, refining Front Office SOPs, and collaborating with other departments to provide exceptional experiences for guests across all interactions.