Assistant Front Office Manager

hh properties pte. ltd.; Singapore; In loco; SGD 47.000 - 78.000; Tempo pieno

Descrizione del lavoro

Aloft by Marriott Singapore Novena is seeking a Duty Manager to supervise Front Desk & Guest Loyalty Associates, training and maximizing performance to meet brand standards. You will ensure smooth operations and guide the team to deliver consistent service quality.

The role requires reviewing guest feedback, refining Front Office SOPs, and collaborating with other departments to provide exceptional experiences for guests across all interactions.

Competenze

• Completed tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience as Duty Manager in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker with proven problem-solving ability.

Mansioni

• Maximize Rooms revenue, monitor guest satisfaction and KPI targets.
• Train Front Desk & Guest Loyalty Associates; oversight of performance.
• Review guests' feedback and resolve concerns to deliver an exceptional experience.
• Establish and improve Front Office SOPs and processes to ease operations.
• Revise monthly Front Office reports and ensure accuracy with solid facts.
• Collaborate with other departments to resolve guest issues efficiently.
• Provide feedback to employees and act as DOFO in absence.
• Participate in department meetings.

Conoscenze

Customer relations

Training & development

Leadership

Decision making

Formazione

Tertiary education in Hospitality/Tourism Management

Descrizione del lavoro

Job Description & Requirements

Begin. Belong. Become.

Join our Vibrant Team at Aloft by Marriott Singapore Novena!

At Aloft by Marriott Singapore Novena, we don't just offer jobs - we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!

Job Summary

Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel's desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

Job Responsibilities

• Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.
• Front Desk & Guest Loyalty Associates' performance, training needs analysis, motivation and discipline, development progress and well-being.
• Reviewing guests' feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team.
• Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer's lives.
• Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts.
• Work closely with other departments in resolving challenging guest's issues and concerns efficiently and maintain the upkeep of the property.
• Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department
• Provides feedback to employees based on observation of service behaviors.
• Functions in place of the DOFO in his absence.
• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Your Profile

• Completed Tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience in a Duty Manager level in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker, proven problem solver.