Front Office Duty Manager - Guest Experience Leader

Yellow Ribbon; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

Aloft by Marriott Singapore Novena invites applications for a Front Desk & Guest Loyalty Supervisory role. The successful candidate will supervise, train, and maximize performance of Front Desk & Guest Loyalty Associates, ensuring adherence to hotel standards and brand quality.

They will assist to deliver optimum service and monitor front office operations daily. The role requires leadership, guest-focused service, and the ability to drive customer satisfaction.

Qualifications

• Completed tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience in a Duty Manager level in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker, proven problem solver.

Responsibilities

• Maximize Rooms revenue, monitor guest satisfaction and associate scores; achieve KPI targets.
• Oversee Front Desk & Guest Loyalty Associates, identify training needs and motivate the team.
• Review guest feedback and resolve concerns to deliver exceptional guest experience.
• Establish and improve Front Office SOPs and processes to enhance guest lives.
• Analyze monthly Front Office reports for accuracy and informed decisions.
• Collaborate with other departments to resolve guest issues efficiently.

Education

Hospitality and/or Tourism Management

Job description

Aloft by Marriott Singapore Novena invites applications for a Front Desk & Guest Loyalty Supervisory role. The successful candidate will supervise, train, and maximize performance of Front Desk & Guest Loyalty Associates, ensuring adherence to hotel standards and brand quality.

They will assist to deliver optimum service and monitor front office operations daily. The role requires leadership, guest-focused service, and the ability to drive customer satisfaction.