Assistant Front Office Manager

Yellow Ribbon; Singapore; In loco; SGD 54.000 - 78.000; Tempo pieno

Descrizione del lavoro

Aloft by Marriott Singapore Novena invites applications for a Front Desk & Guest Loyalty Supervisory role. The successful candidate will supervise, train, and maximize performance of Front Desk & Guest Loyalty Associates, ensuring adherence to hotel standards and brand quality.

They will assist to deliver optimum service and monitor front office operations daily. The role requires leadership, guest-focused service, and the ability to drive customer satisfaction.

Competenze

• Completed tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience in a Duty Manager level in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker, proven problem solver.

Mansioni

• Maximize Rooms revenue, monitor guest satisfaction and associate scores; achieve KPI targets.
• Oversee Front Desk & Guest Loyalty Associates, identify training needs and motivate the team.
• Review guest feedback and resolve concerns to deliver exceptional guest experience.
• Establish and improve Front Office SOPs and processes to enhance guest lives.
• Analyze monthly Front Office reports for accuracy and informed decisions.
• Collaborate with other departments to resolve guest issues efficiently.

Formazione

Hospitality and/or Tourism Management

Descrizione del lavoro

Job Description & Requirements

Begin. Belong. Become.

Join our Vibrant Team at Aloft by Marriott Singapore Novena!

At Aloft by Marriott Singapore Novena, we don't just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17th Singapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready tobeginyour purpose,belongto an amazing vibrant team, andbecomethe best version of yourself? We are ready to shape you!

Job Summary:

Supervise, conduct training, and maximize the performance of Front Desk & Guest Loyalty Associates and ensuring that all procedures are completed to the hotel’s desirable quality and brand standards. Assist when necessary to ensure optimum service to guests. Train and monitor all Front Office reports prepared by Front Office team to ensure effective management. Identify and develop potential Front Office team.

Job Responsibilities:

1.Maximization of Rooms revenue, monitor customer satisfaction and associate scores, and at the same time achieve budgeted Rooms Division profit. Meet and exceed all the targets set as KPI.

2.Front Desk & Guest Loyalty Associates' performance, training needs analysis, motivation and discipline, development progress and well-being.

3.Reviewing guests' feedback to ensure all concerns are resolved, and establish guests contact daily to find every opportunity to deliver an exceptional experience to our guests by showing great example to the team.

4.Establish, revise, and improve on the Front Office SOPs and P&P by easing the processes for our associates and improving our customer's lives.

5.Revise and analyze all monthly Front Office reports (include daily cashiering & master accounts) prepared by Supervisors to ensure accuracy and justify with solid facts.

6.Work closely with other departments in resolving challenging guest's issues and concerns efficiently and maintain the upkeep of the property.

7.Perform supervisory or executive functions such as assisting in work related to the strategies / policies the department

8.Provides feedback to employees based on observation of service behaviors.

9.Functions in place of the DOFO in his absence.

10.Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Your Profile:

• Completed Tertiary education in Hospitality and/or Tourism Management.
• Minimum 3 years' experience in a Duty Manager level in a hotel of similar capacity.
• Good language command and customer relations skills.
• Quick thinker, proven problem solver.