Guest Experience & Property Operations Lead

Courtyard by Marriott; Singapore; Sur place; SGD 60 000 - 120 000; Plein temps

Résumé du poste

Courtyard by Marriott Singapore is seeking a Property Manager on Duty to oversee all property operations and ensure premier hospitality and service. You will resolve guest or property issues and direct lobby flow as a key front-of-house leader.

Responsibilities include leading guest relations, tracking service issues, and coordinating with departments to uphold standards and continuous improvement. The role emphasizes strong leadership and a commitment to exceptional guest experiences.

Qualifications

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years experience.

Responsabilités

• Oversee all property operations to ensure top hospitality and service levels.
• Represent property management in guest or property-related situations.
• Direct guests within the lobby and manage the MOD process.
• Lead guest relations and track service issue resolution.
• Maintain strong cross-department relationships to support operations.
• Ensure compliance with policies, standards and procedures.

Connaissances

Guest relations

Operations management

Team leadership

Communication

Formation

High school diploma or GED

2-year hospitality degree

Description du poste

Courtyard by Marriott Singapore is seeking a Property Manager on Duty to oversee all property operations and ensure premier hospitality and service. You will resolve guest or property issues and direct lobby flow as a key front-of-house leader.

Responsibilities include leading guest relations, tracking service issues, and coordinating with departments to uphold standards and continuous improvement. The role emphasizes strong leadership and a commitment to exceptional guest experiences.